Effective Date: March 13, 2025

1. Policy Overview

This policy outlines subscription cancellation and refund rules for OKLUP services.

2. Merchant of Record Framework

All transactions are processed by UPLEF FZ-LLC, who is responsible for refund decisions.

2.1 Refund Processing Authority

Refunds are processed exclusively by UPLEF FZ-LLC.

2.2 Refund Decision Authority

OKLUP acts as intermediary; UPLEF decides refund approvals.

3. Refund Principles

• Digital services are generally non-refundable after access.
• Refunds may be granted in exceptional cases.

4. Subscription Cancellations

4.1 Monthly

Cancel anytime. Service continues until billing cycle ends.

4.2 Annual

Full refund possible only within the first 14 days.

5. Refund Eligibility

5.1 Eligible Situations

• Technical issues unresolved for 72 hours
• Duplicate charges
• Service not as described
• Unauthorized transactions

5.2 Not Eligible

• Change of mind
• Business outcomes not met
• Partial usage
• Violation of terms

6. Refund Request Process

Email support with:

• Name + Email
• Invoice number
• Reason + evidence

6.2 Timeline

Reviewed in 7–10 business days.

7. Approved Refunds

Refunded to original payment method by UPLEF FZ-LLC.

8. Special Considerations

Billing disputes and technical failures handled case-by-case.

9. Policy Modifications

Updated anytime and effective immediately.

10. Contact Information

OKLUP PVT LTD
Email: [email protected]

Merchant of Record:
UPLEF FZ-LLC
Email: [email protected]

11. Governing Law

Jurisdiction: Mumbai, Maharashtra, India.